Allergens
How do you manage allergen contamination in your facility?
We follow strict allergen control protocols, including validated cleaning procedures, segregation practices, and swabbing.
How do you manage your gluten free products?
We have separate storage areas and separate production rooms for gluten and gluten free products to prevent gluten contamination. We have gluten test kits that are used to swab and verify that no gluten residue is present in a production area.
What allergens do you control for in your facility?
We take great care to ensure that allergens are handled safely and to eliminate any contamination risk. We control for gluten (wheat), nuts, soy, dairy, eggs, mustard and sesame.
Do you have fish or shellfish in your facility?
We do not have fish or shellfish in our facility.
Do you have eggs in your facility
We have one egg product: egg white powder. It is packed in a controlled environment.
How do you manage peanuts in your facility?
We segregate the storage of our peanuts. They are only packed in one designated area and we use designated equipment to avoid cross-contamination.
What does all natural mean?
All of our products are natural with no artificial flavors or colors.
Are your ingredients allergen-free?
We offer a wide range of ingredients that are free from common allergens, including gluten, dairy, soy, nuts, and sulphites. Each product is clearly labeled, and we provide full allergen disclosure on all specs and packaging.
Are your products gluten-free?
Yes, many of our ingredients are naturally gluten-free, and we offer certified gluten-free options. These are processed in facility which meet strict standards to prevent cross-contamination including testing and swabbing.
Are your ingredients dairy-free and vegan?
Yes, the majority of our ingredients are 100% plant-based and dairy-free. Vegan status is clearly marked, and we can provide documentation upon request.
Do you offer soy-free products?
Yes. We understand soy is a common allergen, so we carry many soy-free alternatives and ensure careful handling to minimize cross-contact risk.
How do you handle nut allergies?
We take nut allergy concerns seriously. We offer nut-free ingredients that are processed in dedicated or segregated facilities. Please contact us for product-specific allergen statements.
Company
Where are you located?
Our facility is located in Port Coquitlam, BC. Our office and warehouse are co-located so all of our team members work closely together to ensure the business runs smoothly. We are a proudly Canadian business.
What standards are in place at your food processing facility?
We are GFSI and HACCP certified. This means that as a food supplier, we recognize and comply with global food safety standards ensuring food has been produced, processed, and handled under safe conditions. Our facility is subject to an annual third-party audit to verify our compliance with food safe and quality standards.
Do you sell your products in retail grocery stores?
Yes! We have a private label business where we sell our products with the retailer’s branding. We also have our own vibrant “retail-ready” packaging that is sold through our partners at Purity Life Distribution and direct to large retailers in Canada.
Contact & Hours of Operation
We are always happy to assist. You can contact us at: hello@westpointnaturals.com. We are located at #200-1615 Industrial Ave, Port Coquitlam, BC.
1-800-838-8768
Are your products Product of Canada or Made in Canada?
Both! We are a 100% Canadian operation however our products are sourced from 35 countries around the world. It’s important to note that Canada does not have a climate that supports commercial crop production for many items. Some products thrive in countries where it is hot and dry, where other products need a lot of rain for a good yield. If the product is grown in Canada, then it is a “Product of Canada”. If the product is grown outside of Canada, then it is “Made in Canada”. We have listed the country of origin for every product on our store and on the back of our packaging.
How do you differ from other health food
For health-conscious customers, our brand offers natural, functional food ingredients that fuel wellness and fit seamlessly into modern, busy lifestyles. Unlike traditional ingredient suppliers, we are customer-obsessed, co-creating with our community to deliver clean-label, purpose-driven ingredients backed by transparency, innovation, and social values.
Order Status
What if a product is out of stock?
Our online store will show you if a product is available or out of stock.
Am I able to cancel my order?
If we have not begun processing your order, you may cancel it. You should contact us ASAP! Once your order has begun processing, we can no longer cancel it.
How can I track my order?
You can always log and check the status of the order online. Once your order is placed, we will send you an email with tracking number. You will receive an email notification once your order has shipped and when it is delivered.
How can I return my order?
Payment
What methods of payment do you accept?
VISA, MC, AMEX, Diners Club, Discover and Google pay and Apple Pay
Is my payment method secure?
Yes. Shopify Payments is built with bank-level security and fully compliant with the Payment Card Industry Data Security Standard (PCI DSS Level 1) — the highest level of payment security certification. Your payment details are encrypted and processed safely, and no card information is ever stored on our servers.
Product
Where do I find the lot #?
The lot # is printed on the back label and the format is DDMMYYYY
How should I store my products?
We recommend storage your products in a cool, dry area. Guidelines for best product freshness (shelf life):
• 6 months: Fruits, nuts, seeds, whole grain flours, grain flakes, other high-fat products. Refrigeration is recommended for these products to extend shelf life
• 12 months: Dried vegetables, light or white flours, whole grains
• 24 months: Legumes, white rice, herbs, spices, sweeteners, teas
Who is your Organic certifier?
We are certified by Pro Cert Canada who conduct an annual audit of our operation. All of our Organic products are regulated by Pro Cert and we are required to maintain up-to-date product and supplier registries and comply with strict standards for the processing of Organic ingredients to prevent contamination.
How do I find the Country of Origin for a specific product?
The COO for every product is printed on the back label and listed on our online store. Occasionally, a product will change source country and we update the label accordingly.
Are all of your products non-GMO?
Yes, all of our products are non-GMO, except the tart-o-cream and the textured soy protein minces. The soymilk powder has a “May Contain” on the back label. This is a sort feature on our online store so you can clearly see which products have which attributes.
Who are your products for?
We serve health-conscious individuals, brands, and creators— anyone who want real, purposeful ingredients that align with their wellness and sustainability values.
How do I obtain your brightly colored, printed packaging?
Our printed packaging is for retail distribution. You can find our printed packaging on the shelf at many incredible health food and grocery stores across Canada.
What packaging will I receive if I order from your online store?
Our online store is set up with our full catalogue of products and is availabe in a clear stand up pouch with a Westpoint label (green or orange) on the front.
How do you protect the quality of your supply chain?
We have direct control over every purchase order that we create. Before any PO is approved to ship, our QC team verifies the spec sheet, the COA and the expiry date of the specific lot. Every pallet that arrives to our warehouse is inspected to ensure that it is defect-free and that it aligns with the specs that we approved prior to purchase. If there is any deviation or change of lot from what was approved, we reject the shipment. This is an intensive product control process and it is required to ensure that our product standards are met before the product is sent to production.
Sulphites
All of our products are free from sulphites. You will see that some dried fruits have a tendency to turn brown. This is common with natural products, and an indication that no artificial colors have been added.
Why don't your herbs & spices have a nutrition facts table on the back label?
Most herbs and spices have no calories.
What makes your ingredients different?
Our ingredients are clean-label, functional, and sustainably sourced. We focus on nutritional benefits without compromising on transparency or taste—designed for today’s wellness-driven lifestyle.
Do you offer nutritional information for your ingredients?
Yes—each product comes with nutritional facts table. Herbs & spices do not have a nutrition facts table as the value is insignificant.
How do I submit a product review?
We would love that. Our online store uses a third-party app called Judge.me to give you the opportunity to provide honest reviews. You can also earn points for submitting reviews. We love feedback, the more you share the more we can improve.
What are Everyday Steals?
These are items that we’ve priced as low as possible to ensure they are affordable everyday products for you.
Quality
Are your products organic or non-GMO?
Yes, our products are either certified Organic or non-GMO. All certifications are clearly listed, and we’re fully transparent about our sourcing practices.
Where are your ingredients sourced from?
We source globally, but only from vetted, ethical suppliers. We prioritize fair-trade, Canadian equivalent organic certification, and regionally appropriate sources with full traceability. We source from 35 different countries around the world.
Can I request a certificate of analysis (COA) or allergen statement?
Yes! We have full documentation for every ingredient, including COAs, spec sheets, and allergen statements, so you can formulate with confidence. Please note that for non-wholesale orders there is a $5 special handling fee for COAs. COAs are only available when you purchase directly from us.
How do you ensure the quality of your ingredients?
We partner only with trusted growers and suppliers who meet rigorous quality and safety standards. Every lot of product is verified before we receive it at our facility to ensure the product meets our specifications and have sufficient shelf life.
Are you Organic certified?
Yes! We are certified by Pro-Cert and subject to an annual inspection to ensure our facility complies with all regulations for the storage and handling of Organic products. All of our Organic products and mixes are registered with Pro Cert.
Do your products contain sulphites?
No! All of our products are sulphate free.
Rewards
How do I take advantage of promotions?
So many ways! We run regular hot deals and flash sales. Please join our email list and keep your eyes peeled for promotion codes. In addition, you’re invited to join The Kitchen Collective which is Westpoint’s Rewards Club. This is where you can earn points, qualify for bonus (free) product and get VIP access to special promotions.
I was previously a Westpoint customer, am I eligible for a discount?
We love all of our customers. If you were previously a Westpoint customer and you want to shop our online store, please send us an email at hello@westpointnaturals.com so we can verify your past account with us. Once verified, you will be bumped to the top tier of our Rewards program (The Secret Kitchen).
How do I become a member of The Kitchen Collective?
It super easy. Click on the orange “Rewards” button and join. You can start earning points right away.
How do your Rewards tiers work?
We have three rewards tiers. Each tier earns points to use for future discounts and is eligible for other perks.
I have an idea for a new product or mix. How can I share it with you?
Yes! Email us at hello@westpointnaturals.com
How do I become a brand ambassador?
We would love that. You can earn points for liking and sharing our products and your creations on social media. Please email us at hello@westpointnaturals.com to express your interest in becoming a brand ambassador.
Do retail purchases qualify for points?
Not quite — for now, only purchases made through our online store qualify for our rewards program.
We’d love to let you earn points no matter where you shop — in-store, online, or through our retail partners — but our current system isn’t set up to track that just yet. We’re working toward it, though, because you deserve to be rewarded wherever you find us.
Shipping
What qualifies for free shipping?
All orders over $99 qualify for free shipping. We believe it is important to makes our products accessible to as many bakers, makers and creators in every corner of Canada.
Where do you ship to?
Everywhere we possibly can, in Canada.
Can I pick up my order?
Yes! Please select the pick up option at checkout. We would be happy to see you and you will earn a discount that you can apply to a future purchase.
When will my order arrive?
We aim for orders to leave our warehouse within 48 hours of confirmation. Your arrival will be dependent on your location. Please check the order status tab for order tracking.
Why do some product have order quantity limits?
It’s important to us that our products are available everywhere in Canada, without restricting postal codes. We see you—bakers, makers, and creators in small or hard-to-reach towns—and we want to support you.
To make free shipping possible everywhere, we’ve placed order quantity limits on a small group of products. This applies only to heavier, lower-cost items—for example, select 10 kg, 5 kg, and 2 kg products—where shipping costs can sometimes exceed the value of the item itself. By setting these limits, we’re able to continue offering free shipping across Canada while maintaining the quality, care, and value you expect from us.